Board-Certified Patient Advocate

No one should face a medical crisis alone.

When the unexpected happens, you need someone in your corner who understands the healthcare system, knows the right questions to ask, and ensures your wishes are honored. That's what we do , for you and your family.

Become a Client Explore Our Services

30+

Years of advocacy
experience

24/7

Available across
Palm Beach County

BCPA

Board-Certified
Patient Advocate

Carole Hirsch, BCPA Founder & Patient Advocate

Why It Matters

The hospital isn't built for one patient at a time.

The healthcare system is overwhelmed, families are far away, and the people most vulnerable in a crisis are often the least equipped to navigate it. The numbers tell the story.

3rd

Leading cause of death

Preventable medical errors rank as the third leading cause of death in the United States, behind heart disease and cancer. An informed advocate dramatically reduces the risk.

49%

Don't know parents' meds

Roughly half of adult children cannot name a single medication their aging parents take daily. In an emergency, that information is the difference between proper treatment and a dangerous mistake.

Voice in the room

Hospital staff are pulled in dozens of directions. Having one person who knows your history, your wishes, and your care team , and who is there only for you , changes outcomes.

What We Do

Compassionate support, before and during a crisis.

From a single emergency visit to long-term care planning, we're the steady presence that ensures you and your loved ones get the care you deserve , and the care you've chosen.

Emergency Advocacy

When a medical crisis happens, we're at your side at the hospital , communicating with doctors, asking the right questions, and ensuring your care team has the information they need to treat you safely.

Smooth Transitions

Hospital discharge can be one of the most dangerous moments in a patient's care. We ensure you leave with a clear plan, the right follow-ups in place, and the support you need at home.

Care Coordination

Every situation is different. We connect you to the right resources , home care, specialists, therapy services, or community programs , and manage the moving pieces so you don't have to.

Long-Term Care Guidance

Long-term care insurance policies can be confusing and intimidating. We help you understand your coverage, know exactly when and how to activate benefits, and make sure you actually use what you've paid for.

End-of-Life Planning

These are difficult conversations, but they are also some of the most important. We help you document your wishes, organize your advance directives, and ensure your family understands and honors them.

Caregiver Backup

If you are caring for a loved one, having a contingency plan isn't optional , it's essential. We work with you to build a backup plan so that if anything happens to you, your loved one is never left without an advocate.

Carole Hirsch, founder of Prepare to Care, board-certified patient advocate

1994

Caring for
Palm Beach County

Meet Carole

A trusted advocate who has been by patients' sides for three decades.

Carole Hirsch founded Prepare to Care after spending years helping family, friends, and neighbors navigate medical emergencies. She saw the same pattern again and again: capable, intelligent people overwhelmed by a healthcare system that doesn't slow down for individual needs.

In 2013, Carole completed the Alfus Healthcare Advocacy Certificate Program at the University of Miami and became a Board-Certified Patient Advocate (BCPA). Her mission is straightforward , to help people age, transition, and face medical challenges with dignity and the support they deserve.

Board-Certified Patient Advocate (BCPA)

University of Miami Alfus Healthcare Advocacy graduate

30+ years in elder care and patient advocacy

24/7 availability across Palm Beach County

Care Management

There is no single roadmap for aging. We help you build yours.

A care manager is the steady hand who anticipates problems before they become crises , assessing needs, coordinating resources, and adjusting the plan as life changes. For families spread across the country, it's the peace of mind of knowing someone qualified is watching over your loved one.

Request a Consultation

Assessment & care planning

We evaluate the level and type of care needed and develop a personalized plan that grows with your situation.

In-home care oversight

We coordinate, supervise, and monitor home-based care to ensure it remains safe, dignified, and responsive.

Medication monitoring

We help track medications, identify interactions, and coordinate refills and pharmacy communication.

Appointment coordination

We organize medical appointments and act as the central source of medical information across the care team.

Family decision support

When tough choices arise, we help families weigh options and make decisions that honor their loved one's wishes.

Long-range planning

For loved ones not yet needing care, we help plan ahead so the right structures are in place when they're needed.

How It Works

A simple path to peace of mind.

The best time to set up an advocate is before you need one. Here's how the process works.

Reach Out

Call us or fill out the new client intake form. We'll schedule a free consultation to understand your needs.

Build Your Plan

We meet, gather your medical history, document your wishes, and create your personal preparedness file.

Stay Prepared

You go on living your life knowing you have an advocate who is ready the moment you need one.

Be Supported

If a crisis arises , day or night , we're at your side, ensuring you get the care you've planned for.

Get In Touch

We'd love to hear from you.

Whether you have questions, want to learn more, or are ready to become a client, we're here to listen.

Phone

(561) 758-5630 Available 24/7 for emergencies

Email

info@preparetocare.com We respond within one business day

Fax

(866) 880-4167

For medical documents and records

Service Area

Palm Beach County, Florida

Including Wellington, Boca Raton, Delray Beach, and surrounding areas